I think it would be safe to say that most of us dislike uninvited telephone sales calls to our homes.
I signed up to the telephone preference service (TPS) to ensure that I didn’t get these calls, and I’m pleased that they’ve dried up…mostly. I say mostly, as I got a call last week from a company called Nationwide Energy Service, the saleslady was very insistent that this wasn’t a sales call, that they had a government grant that I could use, and all it would cost me was £99.
Of all the sales calls I have ever had the misfortune to receive, this was probably the most pushy, slick and well-worked of them all. The saleslady had every objection covered, had the ability to talk without breathing, spoke at 100 words a minute, it was like being hit by a sledgehammer.
The irony of it was that the product she was selling, loft insulation, I had already decided that I needed to sort this summer for our home. However, her attitude was so aggressive that there is no way I am going to buy it from them. So I’ve decided to incur this company as much time & cost as I can, knowing they will not get a penny from me. I let their surveyor come round, measure up, quote, and I’m now waiting for the follow up sales confirmation call, which I will say not yet, please call me back in 2 weeks, when I will ask them to call later…you get the picture. I’ve also reported them to the TPS.
This lot really bugged me, I think because the sales lady really knew how to work the call,
So memo to self….
- I have a right not to say yes there and then, I can take my time and decide.
- Someone else’s pressure is their pressure, let them keep it.
- If someone makes a request, the default position is no, it is much easier to change a “no” to a “yes”, than it is to get out of something.
- You have a right to be undecided, that’s not a untenable position.
- I have a right to find out more information and alternatives.
- I have a right not to be bothered by these people.
So if these guys call you, do yourself a favour and just put the phone straight down.
And if you’re Ashleigh from the Nationwide Energy Service, change your practices now, they are deceitful.
And if you’re the saleslady that called me, then please, please, please, go and find a good use for your quite obvious phone talents…go and join Compassion or World Vision, but stop doing what you’re doing.