I’m about to move over to an iphone and so need to extract myself from “3”. I’ve been pretty happy with them up till tonight. I sent them an email, and they called me straight back, pretty good I thought, until they put me on hold, for 30 mins!
remember they called me!
Then I got transferred twice, having to give all my details again & again.
The guy at the end of the line obviously had a tick sheet of questions to go through, and boy was it painful. Even when I asked, politely, not to waste any more of my time, he plowed on. Needless to say it wasn’t UK call centre so the line was bad, ( ironic for a phone company) and his accent made conversation difficult.
So I’m leaving 3, not as a satisfied customer ,but a disgruntled one.
And after 18 months of good service, they ruin it in just 38 minutes.
I learnt from this
1. How easy it is to ruin your reputation.
2. How fickle I am.
3. How high our service expectations are.
Tough ol’ world…