and the award for worst customer service ever goes to….

I’m about to move over to an iphone and so need to extract myself from “3”. I’ve been pretty happy with them up till tonight. I sent them an email, and they called me straight back, pretty good I thought, until they put me on hold, for 30 mins!

remember they called me!

Then I got transferred twice, having to give all my details again & again.

The guy at the end of the line obviously had a tick sheet of questions to go through, and boy was it painful. Even when I asked, politely, not to waste any more of my time, he plowed on. Needless to say it wasn’t UK call centre so the line was bad, ( ironic for a phone company) and his accent made conversation difficult.

So I’m leaving 3, not as a satisfied customer ,but a disgruntled one.

And after 18 months of good service, they ruin it in just 38 minutes.

I learnt from this

1. How easy it is to ruin your reputation.
2. How fickle I am.
3. How high our service expectations are.

Tough ol’ world…

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